https://x.com/riotstupendous/status/1915415942302990714
Hi VCT EMEA fans,
Ahead of today’s show, I wanted to jump on here and address the ongoing tech issues we’ve been facing during Stage 1.
First and foremost, I want to apologise to our fans, players, talent, and partners. What you’ve experienced falls well below the standards you deserve when it comes to both the player environment and the viewer experience. In real talk - I know this has sucked and it's just not good enough.
To provide some transparency: we’ve been experiencing recurring technical issues that have affected gameplay stability when matches are played offline at the Riot Games Arena in Berlin. Resolving this is a really complex challenge while we’re in the middle of the Regular Season, because the studio is being used almost everyday, giving us little time to take systems offline and investigate thoroughly. It also requires the attention of multiple teams, both on-site and around the world, and involves everything from network infrastructure to game and client access.
That has meant that in order to continue matches without extended delays, we’ve had to temporarily switch to online servers. Unfortunately, this introduced new challenges, including ping-related issues leading to further tech pauses.
But at the end of the day the 'why' doesn't matter. What matters is that this has been hugely frustrating for the players competing, casters and co-streamers working on the show, and most importantly for the fans watching back home. I assure you everyone here cares deeply about the VCT, is working hard to resolve the root cause, and is focused on getting back to the standard you expect and deserve as soon as possible.
We have a window between the end of the Regular Season and Playoffs kicking off on May 8 during which time we'll be able to more deeply investigate the issue and find a solution that gets us back to the standards fans deserve. We’ll continue to keep you updated, including sharing the progress we’ve made ahead of the Playoffs beginning.
Apologies once again, we know this isn’t up to the standards you expect and deserve. We will keep working hard until everything is fixed.
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