80% of my friends and people I met along the way have stopped playing because the toxic community has ruined it for them. I personally try and stay away from playing unless its a 5 stack or Customs.
I think it would be a potentially good thing if they made punishments much harsher for toxic people, but this would also result in a drop in playerbase. A big W for the players that are decent human beings, but a big L for playerbase.
Overall the previous option is more sustainable, long term. And a healthy community would stop more people from quitting and potentially draw in more.
It's a tough thing, wish everybody who played wanted to have a good time and not make everyone feel bad around them.
Let me know what your thoughts are, or don't. Spare me with "snowflake" or "just mute" comments, as it is about playing with them is not an enjoyable experience, muting or ignoring does not solve the problem.