Recently, when I back home from work, I saw permanent ban on my account.
Someone got access to my account and played with third party tools (cheats or scripts or hacks I don't know)
So my account was permanently banned. Someone got access because I had 2FA turned off. After ban I turned on 2FA and changed my password immediately.
My IP addresses are located in one city. I already created tickets to get unbanned, because I'm innocent, I would never use cheats or something because it doesn't make any sense. I hit immortal rank in ep 5, ep6, ep 9, why should I use cheats? For what? I would never risk all the money and effort I put into my account, I said that in my previous tickets, but Riot support staff don't want to hear me. I asked for check IP addresses when I got banned and compare to mine, I also said that I can play on other accounts, because I don't have HWID ban, person who got access to my account got banned by HWID for 120 days I think, but this person is not me, or how can I play on other accounts if Riot support team tell me every time that I'm the one who got banned by HWID? I don't have ban by HWID. I've played valorant since 2021 and met my GF, met a lot of friends, spend a lot of money during my gaming period, it's not just account to play, it means life to me. Can someone help ?
As I mentioned before, my personal account has been hacked and compromised. As proof of my innocence, I was working at that particular moment, but at the same time I know that technical support can verify the IP addresses of the last few users who logged into the account. I provided my IP, provided my HWID that'l be different but...
I also work from 9am to 6pm every monday-friday, games were played from 10 pm to 6 am (I was sleeping because it was monday and I need to wake up to go to work). Then I back home and saw that my account was banned....
I can prove my work, my documents, everything to riot......
Permanent suspension (banned my mistake)
This account means life to me, I spend more than 5000$ to valorant, that's a lot for me, I also have a lot of friends, it's not just account to play games. I want Riot to unban me or provide any information, because I never cheat or use something, I don't have HWID ban, my IP is always the same, why Riot can't check this...
ur account was used for cheating. and u don't have undeniable evidence that this wasn't you. So you won't get ur account unbanned.
As much as it sucks, riot support will assume guilty unless proven innocent.
ur "work" documents isn't evidence as anyone can just make those docments and although when ur acc was used for cheating it happened during odd hours, this still isn't proof as if was proof that u didnt cheat then anyone would just cheat at odd hours and get away with it.
Also u could have just used a vpn so IP change isn't evidence that u didnt cheat
Seems to just be ur fault that u didn't have 2FA
but what about HWID ban, they keep telling me that I have HWID ban, while I can play on different accounts
Yeah I might play from computer club but what about IP? If I played like for 1 month from only one IP and I don't have HWID ban, they can check IP addresses from games and also HWID, idk that's tough
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